Shipping policy
At Nyxi, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for full details.
🇬🇧 UK Shipping
We currently ship across the United Kingdom.
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Free Standard Delivery on all orders
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Orders are processed within 1–2 business days
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Estimated delivery time: 2–5 working days
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery in real time.
🚚 Order Processing
All orders are processed Monday to Friday (excluding public holidays).
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Orders placed before 3 PM are typically processed the same day
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Orders placed after this time will be processed the next working day
During peak periods (sales, holidays), processing times may be slightly extended.
📦 Delivery Partners
We work with trusted UK courier partners to ensure safe and timely delivery. Your parcel will be handled with care from our warehouse to your doorstep.
🔍 Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this to:
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Track delivery progress
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View estimated arrival time
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Manage delivery preferences
⚠️ Delivery Delays
While we strive to meet all delivery timelines, delays may occasionally occur due to:
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High demand periods
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Weather conditions
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Courier service disruptions
If your order is delayed, our support team is always here to help.
📍 Incorrect Address
Please ensure all shipping details are correct at checkout.
Nyxi is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at help@nyxi.co.uk.
📦 Missing or Lost Orders
If your order has not arrived within the estimated timeframe:
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Check your tracking information
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Contact our support team
We will investigate promptly and ensure a resolution, whether that’s a replacement or refund.
🌍 Future Shipping Expansion
We are currently shipping within the UK, with plans to expand internationally in the near future.
💬 Need Help?
If you have any questions about your delivery, please contact our support team:
We’re here to help and ensure your Nyxi experience is smooth from order to delivery.
Nyxi - Smart Living. Simplified.