Shipping policy

At Nyxi, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below for full details.

🇬🇧 UK Shipping

We currently ship across the United Kingdom.

Free Standard Delivery on all orders
Orders are processed within 1–2 business days
Estimated delivery time: 2–5 working days

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery in real time.

🚚 Order Processing

All orders are processed Monday to Friday (excluding public holidays).

Orders placed before 3 PM are typically processed the same day
Orders placed after this time will be processed the next working day

During peak periods (sales, holidays), processing times may be slightly extended.

📦 Delivery Partners

We work with trusted UK courier partners to ensure safe and timely delivery. Your parcel will be handled with care from our warehouse to your doorstep.

🔍 Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can use this to:

Track delivery progress
View estimated arrival time
Manage delivery preferences

⚠️ Delivery Delays

While we strive to meet all delivery timelines, delays may occasionally occur due to:

High demand periods
Weather conditions
Courier service disruptions

If your order is delayed, our support team is always here to help.

📍 Incorrect Address

Please ensure all shipping details are correct at checkout.

Nyxi is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately at help@nyxi.co.uk.

📦 Missing or Lost Orders

If your order has not arrived within the estimated timeframe:

Check your tracking information
Contact our support team

We will investigate promptly and ensure a resolution, whether that’s a replacement or refund.

🌍 Future Shipping Expansion

We are currently shipping within the UK, with plans to expand internationally in the near future.

💬 Need Help?

If you have any questions about your delivery, please contact our support team:

📧 help@nyxi.co.uk

We’re here to help and ensure your Nyxi experience is smooth from order to delivery.

Nyxi - Smart Living. Simplified.