Delivery & Returns
At Nyxi, we aim to make your shopping experience smooth from checkout to delivery — and beyond. Please find full details of our delivery and returns process below.
🚚 Delivery Information
We currently deliver across the United Kingdom.
- Free UK Delivery on all orders
- Orders are processed within 1–2 working days
- Estimated delivery time: 2–3 working days
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your delivery in real time.
📦 Order Processing
- Orders are processed Monday to Saturday (excluding public holidays)
- Orders placed before 3:00 PM are usually processed the same day
- Orders placed after this time will be processed the next working day
During peak periods, processing times may be slightly longer.
🔍 Tracking Your Order
Once dispatched, you will receive a tracking number via email.
- Track your parcel
- View estimated delivery time
- Manage delivery preferences
⚠️ Delivery Notes
While we aim to meet all delivery timelines, delays may occasionally occur due to courier issues, high demand, or external factors.
Please ensure your delivery details are correct at checkout. Nyxi is not responsible for delays or losses caused by incorrect address information.
🔄 Returns & Refunds
We want you to shop with complete confidence.
✅ 30-Day Returns
You may return your product within 30 days of delivery if you are not fully satisfied.
- The item must be unused and in its original packaging
- All accessories and manuals must be included
- Proof of purchase is required
🔁 Easy Return Process
- Contact our support team at help@nyxi.co.uk
- Provide your order number and reason for return
- Our team will guide you through the return steps
💳 Refunds
- Refunds will be processed to your original payment method
- Please allow 5–7 working days for the refund to appear
🔄 Exchanges
- A replacement, or
- A full refund
We aim to resolve all issues quickly and fairly.
❌ Non-Returnable Items
- The product has been used or damaged after delivery
- Items are missing parts or original packaging
- The return request is made after 30 days
💬 Need Help?
Our UK support team is here to assist you.
We are committed to providing fast, friendly, and reliable support every step of the way.
Nyxi - Smart Living, Simplified